Welcome to Anhui Xinmai Optoelectronic Technology Co., Ltd.
Customer Service
We have been making unremitting efforts since our establishment, relying on superior product quality and performance, good brand reputation, and highly competitive price advantages, to establish a stable and extensive customer base. Our aim is to satisfy customers, respond to their needs in a timely manner, and provide high-value services to customers. With customized customer support service solutions, we have won the respect of the market and customers.
Quality
Professional
Integrity
Responsibility
Service Support
We have set up a perfect service support system, through the global sales staff and technical support to properly respond to customer requests, efficient handling of customer problems. Our service team is committed to responding within 24 hours, resolving customer service requests within 48 hours, and providing a 7 × 24-hour service hotline to respond to customer needs at any time.
01
Pre-sales service
During the selection of manufacturers and cable models, users are warmly welcome to visit our company. We will provide all convenience and provide users with various technical advice to answer users' questions.
02
Service in Sale
Products before the factory inspection, we will promptly notify the user to our company to witness. Before the product is shipped, it will be packaged in accordance with the contract and the user will be notified of the arrival time of the goods.
03
After-sales service
Users in the installation process, if you need on-site service, you can call us, our company will immediately send someone to the scene in the shortest possible time.
04
Service Guide
In the process of using the product, if there is any problem, you can call the company's user service department immediately. We will provide services in accordance with strict and professional service procedures and specifications.
